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Personal data of WHSmith customers sent in email to thousands - Yorkshire Hub

Personal data of WHSmith customers sent in email to thousands

Thousands of people were emailed personal information of WHSmith customers in a mass email due to a “systems bug”


A processing ‘bug’ has resulted in the personal details of dozens of WHSmith customers being sent out to thousands of magazine subscribers

Personal details including addresses and phone numbers gathered from the retailer’s ‘contact us’ form has been sent to up to 30,000 magazine subscribers.

Angry customers have complained on social media but WHSmith in a statement on their Facebook page said that the glitch had only “impacted 22 people”.

whsmith bug

We have been alerted to a systems bug by I-subscribe who manage our magazine subscriptions. This is not a data breach. We can confirm that this has impacted 22 customers. I-subscribe have immediately taken down this online form and are contacting the customers concerned to apologise for this administrative error. This issue has not impacted or compromised any customer passwords or payment details.


In a vicious cycle, some people used the contact form to report the information leak leading to more messages being sent out.

whsmith twitter leak

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